Disappointing Service from The Fieldbar Company

Bought Gin trunk on pre-order around July 2024, on 18 Sept 24 delivery was received which turned out to be wrong color. Called them immediately to make them aware, and on 20th Sept it was collected by courier. I called them on the 14 Oct to find out when i should be receiving the correct one.. In short, today 13 Nov 3024 i still have not received an order that was done during the pre-orders. Had i know, i would have waited for the Gin trunk to be available to everyone and would have bought. During then and now i made around 8 calls to their offices and they moved offices and I'm still without my gin trunk. Considering the Gin trunk in meant as a gift for end November, I'm really not happy with the service from The Fieldbar Co.