Shop Elsewhere!

I purchased a Kitchen Life Spice Container (masala dabba) from The Culinarium website as they were a bit more competitive on the price as other online merchants. Everything went fin and I received my order in reasonable time a few days after checkout. However I was horrified when I unboxed the item. The item had a large dent and several sever scratches on it. While it did look new in places it was clearly damaged with many a defect. I then took photos and contacted them via email and WhatsApp. There is no answer from either of the store numbers listed on the website. I received a reply from the store's WhatsApp business account asking me to contact Lindi, apparently this a representative that deals with customer care. I also reached out to her with photos but I am still waiting for a reply. Since I have had no further correspondence from The Culinarium or its representatives, I have opened a complaint with the GOODS & SERVICE Ombud. Perhaps another legal route if that does not work. My advise would be to stay very far away from this merchant. Don't try to save a few buck, rather go to a retailer with integrity and a proven customer care record.

UPDATE: A Culinarium representative has reached out and is assisting me with rectifying this issue.

ANOTHER UPDATE: They collected the damaged stock and refunded me in full. However, it took weeks to do this which was quite unpleasant.