Refund( Order Cancellation)

II submitted an order on November 26th and was advised that the order would be delivered within 5-7 business days. On the 4th or 5th day, I contacted customer service to inquire about the status of my order. I was informed that it is currently in transit. However, I am becoming increasingly frustrated with the situation. I requested a cancellation, but unfortunately, they are unable to process it at this time. They explained that they must wait for the items to be returned by the courier before I can proceed with the cancellation and receive a refund. I am disappointed with the service provided by this company and question their reliability.