1 reviews | Active since May 2021
JUST DON'T - WORST SERVICE EVER!!!!!
I thought I was on to a winner here. My first order was delivered relatively quickly (within about 10 days of placing the order). My second order has been an absolute disaster!!!
I placed my second order on 26 March 2021, they were happy to take my money immediately and I figured that within 10 I should receive my delivery. 10 days past and there was radio silence. So I called them, I was then told that they were still waiting for one of the items I had ordered to be delivered to their warehouse and that the delay was due to the Easter Weekend, I do ask myself why they are selling items they don't have. They offered to refund me for that item and then to ship the rest, however I wanted that item and after being told they should be able to ship my order within about 5 days, I agreed to wait. After another 2 weeks of radio silence I called again. This time I was promised that, due to the fact that the item still hadn't arrived, they would send the items they had and would ship the remaining item separately at no cost to me. Great. However this did not happen. Finally a week or two later I get notified that my order is out for delivery and finally arrives on 3rd May 2021. I open the box and of the 9 items that I ordered only 5 were in the box. I called The Culinarium immediately and was assured that the remainder of my order would be dispatched straight away. 1 week later the courier arrived and of the 4 items I was waiting for only 3 were in the box. How difficult is it to put 4 items into a box!!!!! I called them again and was told that I would receive the outstanding item the next day. Over a week later and I am still waiting. I called again today and was told that the item hadn't been shipped but they would ship it today. I have no faith in this company at all. PLEASE DO NOT WASTE YOUR MONEY!!! Today is the 18th May 2021 and I still have not had all the items that I ordered and paid for on 26th March 2021. SHOCKING SERVICE!!!
