VD
Vanessa D
1 reviews | Active since Mar 2009
16 Jun 2025, 17:20
TOTALLY DISGUSTED!!!
I bought a pair of slippers on Friday at The Crazy Store - The Glen. Although they are the size I always wear, they are a bit small. I went today to exchange them for one size bigger, till-slip and slippers in hand. Only to be told I would have to pay R20 because when I bought them, they were on special, and today there is no special, and the price on their system is R20 more. I ask you with tears in my eyes, for the exact same item, I must pay more. I told the lady not to bother, I will wear them as is... I wondered if I asked for a refund, if I would get R20 more back?? As a pensioner R20 is a lot of money...
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Replies (2)
The Crazy Store's replyOfficial
17 Jun 2025, 07:52Dear Mrs/Ms Duncan,
Thank you for your email and for bringing this to our attention. Our aim is to excel in providing our customers with outstanding service and to ensure that your experience with us meets with your expectation. We have notified the relevant Area Manager to attend to this issue accordingly, whom will be in contact with you shortly.
Please do not hesitate to contact us if you require any further assistance.
Kind Regards,
The Crazy Store Team.
Thank you for your email and for bringing this to our attention. Our aim is to excel in providing our customers with outstanding service and to ensure that your experience with us meets with your expectation. We have notified the relevant Area Manager to attend to this issue accordingly, whom will be in contact with you shortly.
Please do not hesitate to contact us if you require any further assistance.
Kind Regards,
The Crazy Store Team.
The Crazy Store's reply17 Jun 2025, 07:52
Official
Dear Mrs/Ms Duncan,
Thank you for your email and for bringing this to our attention. Our aim is to excel in providing our customers with outstanding service and to ensure that your experience with us meets with your expectation. We have notified the relevant Area Manager to attend to this issue accordingly, whom will be in contact with you shortly.
Please do not hesitate to contact us if you require any further assistance.
Kind Regards,
The Crazy Store Team.
Thank you for your email and for bringing this to our attention. Our aim is to excel in providing our customers with outstanding service and to ensure that your experience with us meets with your expectation. We have notified the relevant Area Manager to attend to this issue accordingly, whom will be in contact with you shortly.
Please do not hesitate to contact us if you require any further assistance.
Kind Regards,
The Crazy Store Team.
VD
Vanessa D's updateReviewer Update
17 Jun 2025, 12:17Many thanks to Douglas Woodward for your prompt reply and for sorting out my problem. You have restored my faith in Crazy Store and appreciate the lengths you went to, to solve the problem.
I would change my review to 5 Stars.
I would change my review to 5 Stars.
VD
Vanessa D's update17 Jun 2025, 12:17
Reviewer Update
Many thanks to Douglas Woodward for your prompt reply and for sorting out my problem. You have restored my faith in Crazy Store and appreciate the lengths you went to, to solve the problem.
I would change my review to 5 Stars.
I would change my review to 5 Stars.