sL
sam L
1 reviews | Active since Sept 2013
10 Nov 2023, 17:54
Service at The Crazy Store at 3 arts is dreadful and misleading
Went to get some birthday balloons for my dad's 60th. Asked for balloons and they pointed me in the direction of balloons with little to no help from the assistants. They didn't even tell me how much the helium was until we rang it up. Wen I told then we were unhappy with it they said there's nothing they could do and admitted that they were wrong. They also told me to buy other balloons at an extra charge if I'm not happy. Absolutely pathetic service and in contravention of the consumer protection act. I want a refund for not being properly informed about costs and that there was an alternative, cheaper option that i could have chosen!!!
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Replies (3)0
Replies (3)
The Crazy Store's replyOfficial
13 Nov 2023, 08:07Dear Mr/Mrs Lee,
Thank you for your message and for bringing this to our attention.
Our aim is to excel in providing our customers with outstanding service and to ensure that your experience with us meets with your expectation. We have notified the relevant Area Manager to attend to this issue accordingly, whom will be in contact with you shortly.
Please do not hesitate to contact us if you require any further assistance.
Kind Regards,
The Crazy Store Team.
Please do not hesitate to contact us if you require any further assistance.
Kind Regards,
The Crazy Store Team.
The Crazy Store's reply13 Nov 2023, 08:07
Official
Dear Mr/Mrs Lee,
Thank you for your message and for bringing this to our attention.
Our aim is to excel in providing our customers with outstanding service and to ensure that your experience with us meets with your expectation. We have notified the relevant Area Manager to attend to this issue accordingly, whom will be in contact with you shortly.
Please do not hesitate to contact us if you require any further assistance.
Kind Regards,
The Crazy Store Team.
Please do not hesitate to contact us if you require any further assistance.
Kind Regards,
The Crazy Store Team.
sL
sam L's updateReviewer Update
13 Nov 2023, 15:02Thank you for your response. The person who assisted me was super helpful. Thank you so much for that it is really appreciated as I have always had outstanding service from your stores.
sL
sam L's update13 Nov 2023, 15:02
Reviewer Update
Thank you for your response. The person who assisted me was super helpful. Thank you so much for that it is really appreciated as I have always had outstanding service from your stores.
The Crazy Store's replyOfficial
13 Nov 2023, 15:38Dear Mr/Mrs Lee,
We would like to thank you for taking the time to share your feedback with us. We are so thrilled to hear that you received such great service from our Area Manager.
We always strive to provide excellent service to all our customers.
We would like to thank you for taking the time to share your feedback with us. We are so thrilled to hear that you received such great service from our Area Manager.
We always strive to provide excellent service to all our customers.
The Crazy Store's reply13 Nov 2023, 15:38
Official
Dear Mr/Mrs Lee,
We would like to thank you for taking the time to share your feedback with us. We are so thrilled to hear that you received such great service from our Area Manager.
We always strive to provide excellent service to all our customers.
We would like to thank you for taking the time to share your feedback with us. We are so thrilled to hear that you received such great service from our Area Manager.
We always strive to provide excellent service to all our customers.