SD
Shajal D

1 reviews | Active since May 2018

08 Mar 2021, 14:22

Rude working Personnel at the Lephalale mall crazy store

My visit to Crazy Store at lephalale mall , Ellisras , about two weeks ago was probably the worst experience I have had at any crazy store. The manager as well as the employees are rude and highly scarce. I went in to buy a frame, there was only one person at the teller and when i asked for assistance with a frame i had to wait for over 15 mins before someone came to my aid. The person that assisted was a pregnant employee that look either extremely exhausted or just uninterested. Earlier that morning I was the store down town (at the pick n pay mall) there all personnel were extremely helpful and present- they helped me allocate the frame down town hence my visit to the store at the mall. After i requested info on the frame i wanted- the personnel and manager started having a conversation stating thet they already showed me what they had. I told the manager there was no need to be rude and she started shouting " who is rude to you, we telling you we don't have the frame etc" Bare in mind I only came to the store because they told the downtown store that they did have stock of the frame I wanted.

I will not be shopping at the crazy store but rather the one down town.

0
Replies (1)
The Crazy Store
The Crazy Store's reply08 Mar 2021, 15:04
Official
Dear Shajal
 
Thank you for your email and for bringing this to our attention. 

We always strive to provide excellent service to all our customers. We have notified the relevant Area Manager to attend to this issue accordingly, whom will be in contact with you shortly.
  
Please let us know if you require anything else.
  
Kind regards, 
The Crazy Team