PN
Portia N

1 reviews | Active since Aug 2020

11 Mar 2025, 08:37

RipOff

IM SO DISAPPOINTED YESTERDAY 10/03025 @1:15PM I WENT TO TRADE ROUTE MALL BRANCH AND BOUGHT A LAUGHING DOLL AS A GIFT FOR MY DAUGHTER AND WHEN I GOT HOME AFTER 1 LAUGH THE DOLL NEVER LAUGHED....THE LOGISTICS OF ME GOING BACK TO LENZ ITS MONEY, ,FOR A REFUND WHERE ELSE ALL YOUR PRODUCTS BEFORE BEING PUT ON SHELVES WOULD HAVE BEEN CHECKED IF THEY IN GOOD CONDITION TO BE SOLD TO..., its so upsetting and inconsiderate that y'all thinking for your sales only but not the cost of it...i will take this matter to CPA and report The Crazy Stores to all social media platforms so that you could learn that there is kids involved....let alone i have to pay ticket for parking again too again as my baby cried the whole night for this doll.

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Replies (1)
The Crazy Store
The Crazy Store's reply11 Mar 2025, 08:52
Official
Dear Mrs/Ms Nhlanhla,Thank you for your email and for bringing this to our attention. Our aim is to excel in providing our customers with outstanding service and to ensure that your experience with us meets with your expectation. We have notified the relevant Area Manager to attend to this issue accordingly, whom will be in contact with you shortly.
Please do not hesitate to contact us if you require any further assistance.
Kind Regards,
The Crazy Store Team.