poor customer service

Good day i purchased a item on the 7th june 2025, at the crazy store in st johns in pinetown, i went to the store yesterday and was told i could not return it,cause firstly i used a card to purchase and the card was needed for the refund and the lady told me i didn't get her name she was weraing glasses that it was against company policy to refund items purchased on a card and the card was needed to refund the item,her attitude towards customer service is very poor , i went to another crazy store today and i returned the item with no hassle and was even given cash ,i had to make two trips to return the item which is unacceptable.