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KM
Kayla M

1 reviews | Active since Jul 2018

24 Oct 2018, 13:50

Outrageous Customer Service

The Crazy Store Your customer service and general willingness to help customers is outrageous. Never again. Will I ever shop here. Nor will I recommend you to anyone.

Sort out your pricing. Stop overcharging customers and when they ask why the price is different DO NOT EVER TELL A CUSTOMER “There is nothing we can do you already paid”

Customer service is about providing a service not an angry ramp page for your customers.

0
Replies (4)
The Crazy Store
The Crazy Store's reply24 Oct 2018, 14:30
Official

Dear Kayla

Thank you for bringing this to our attention.We always strive to provide excellent service to all of our customers; therefore we are terribly sorry to hear about your experience at our store.Can you please provide us with the correct store details and your contact details, so that we can notify the relevant Area Manager to attend to this issue accordingly.

Please do not hesitate to contact us should you need any further assistance.

Kind regards,

The Crazy Team

KM
Kayla M's update24 Oct 2018, 15:38
Reviewer Update
Dear Crazy Store, The store is in Ceres in the Western Cape. (There is only one Crazy Store in this little town). My email address is: ********** Please let me know if you need any further details. Kind regards, Kayla
The Crazy Store
The Crazy Store's reply24 Oct 2018, 15:57
Official

Dear Kayla

Thank you for your info.

We will send your details to the relevant Area Manager to assist you .

Please do not hesitate to contact us should you need further assistance.

Kind regards

The Crazy Team

KM
Kayla M's update24 Oct 2018, 17:05
Reviewer Update
Even if they really were unable to help which I know they weren’t. As I have worked in customer service for over 5 years. They were more than able to help. They just didn’t want to do the extra paper work. If they really weren’t it’s the principal of at least trying and failing and then giving the customer a second option. This store has me in a complete rage. Also if I speak English do not speak to me in Afrikaans and get angry when I don’t understand you. Absolutely APPALLING CUSTOMER SERVICE