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TKC
THE KAREN C.O

1 reviews | Active since Oct 2016

01 Nov 2022, 09:22

No service at the till points, what is the point?

Left our parcels and left. The cashiers are extremely rude. We needed a price check because the items on the shelves does not match the labels. While browsing, another shopper approached us in need of assistance, because the cashiers there is not helpful at all.

I really dont think that this business' branch is going to last another year. No service at the till points, what is the point?

0
Replies (5)
The Crazy Store
The Crazy Store's reply01 Nov 2022, 10:07
Official
Dear Mr/Ms Louw,
Thank you for your email and for bringing this to our attention. 
We always strive to provide excellent service to all our customers and would like to ensure that your experience with us meets with your expectation. Kindly confirm at which Crazy Store you have purchased the item in order for us to notify the relevant Area Manager to attend to this issue accordingly, whom will be in contact with you shortly. Please do not hesitate to contact us if you require any further assistance.
Kind Regards,
The Crazy Store Team.
TKC
THE KAREN C.O's update01 Nov 2022, 12:00
Reviewer Update
Thank you for the feedback.
As mentioned it was Bronkhorstspruit branch....
We did not purchase the items in our shopping cart, due to no service...and when we asked for service, we were blatantly ignored.
I really hope that you find competent people to work for you, i can imagine that this is not what you stand for...

Best of luck to you guys.
The Crazy Store
The Crazy Store's reply01 Nov 2022, 13:06
Official
Dear Mr/Ms  Louw,
Thank you for the information. We will send your mail to the relevant Area Manager to assist you.
Kind Regards,
The Crazy Store Team.
TKC
THE KAREN C.O's update28 Nov 2022, 10:31
Reviewer Update
Herewith I would like to inform you that the services at your store has improved.
I would rate the overall customer service experience of your store 80%.

We purchased a few items over the weekend and the assistance was so much better than the previous.

I will change my review

Thank you for taking your customers seriously.

Regards
The Crazy Store
The Crazy Store's reply28 Nov 2022, 11:38
Official
Dear Mr/Mrs Louw,
We would like to thank you for taking the time to share your feedback with us. We are so thrilled to hear that you received such great service from our store.
We always strive to provide excellent service to all our customers.
Thank you for your support. 
Kind Regards,
The Crazy Store Team.