1 reviews | Active since May 2012
harassment by *********** staff
<p> was just at the bronkhorstspruit store and experienced extreme harassment from your employees.</p> <p>I was there yesterday afternoon at 16:30 they firstly refused my entry as they were closed to clean. I explained what I needed then they allowed me in but I could not find what I was looking for. So I returned today 1 July to a extremely unfriendly rude lot of staff. I took my kids and nieces with and they were allowed to choose what they want as a holiday present. When I got to the till; in her home language she speaks to another employee requesting her to contact the security for me and my 6 children (aged 2-12). So she scans our items I gave her my card to swipe which declined. I requested her to give back my card to try another one and she refused. She then speaks to security explain long what a threat me and my children are since yesterday.</p> <p>All I can say is that my children are deeply traumatised by this incident. A store which we go to reulgularly for their enjoyment and to get goodies is now turned into a store which they feel unwelcomed and scared. This is highly frustrating. I requested the staff to give me their names they refused. My daughter tried to video them to show my husband but that too was futile as she became scared as the staff became aggressive.</p> <p>Is this how we treat customers or above that children!!!!!! Sick society </p> <p> </p>
Hi Tasneem
Thank you for your email and for bringing this to our attention.
We always strive to provide excellent service to all of our customers, so I am terribly sorry to hear about your experience in one of our stores.
I have notified the relevant Area Manager to attend to this issue accordingly who will be in contact asap.
Please let me know if you need anything else.
Thanks
The Crazy Team
Hi Tasneem
Thank you for your email and for bringing this to our attention.
We always strive to provide excellent service to all of our customers, so I am terribly sorry to hear about your experience in one of our stores.
I have notified the relevant Area Manager to attend to this issue accordingly who will be in contact asap.
Please let me know if you need anything else.
Thanks
The Crazy Team
