SN
Sian N

1 reviews | Active since Nov 2019

07 Feb 2020, 13:24

Great customer service feedback.

I had the best customer service ever!

I had seen an item online and which according to their website said it was in stock at my nearest branch, I went straight away to purchase the item. However, when I arrived they did not have the item in stock. I emailed The Crazy Store regarding an item and had an email from them asking which were my nearest branches. I emailed them back and had a lady from Cape Town phone me to let me know she had found the item at one of the branches I had listed and had asked the manager to keep two out for me. I only wanted one, but when i told my colleague about the great customer service I had, had and about the item - she also wanted one. My correspondence to them and the feedback i received all happened in less than half a day! This is just amazing service. Thank you so much for caring about your customers. I am recommending them to everyone - you can always find little treasure in their shops.

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Replies (1)
The Crazy Store
The Crazy Store's reply07 Feb 2020, 15:30
Official
 
Dear Sian
 
We would like to thank you for taking the time to share your feedback with us. We are so thrilled to hear that you received such great service from Customer Service Care Line .
 
We always strive to provide excellent service to all our customers and we can assure you that your compliment will not go unnoticed.
 
We have passed the message onto the rest of the team.
 
Thank you for the support. 
 
Kind regards, 
The Crazy Team