MP
Maryam P
1 reviews | Active since Feb 2010
06 Jul 2021, 07:13
Great Customer Service
Bought a helium balloon (and had it filled) at the Musgrave branch. This was on Friday, as it was my son's birthday on Saturday.
By Friday evening, the balloon had started sagging and by Saturday morning, it wasn't looking any better. Left a review on Google and sent an email.
I was contacted on Monday morning, and told to take the balloon back for a refund or new balloon. Very impressed with their Customer Service, from their area Manager.
However, the store manager was a bit passive aggressive, when I left, telling me off for not contacting the store directly.
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Replies (1)
The Crazy Store's replyOfficial
09 Jul 2021, 08:25Dear Ms Patel
We would like to thank you for taking the time to share your feedback with us. We are so thrilled to hear that you received such great service from our Area Manager.
We always strive to provide excellent service to all our customers and we can assure you that your compliment will not go unnoticed.
We have passed the message onto the rest of the team.
Thank you for the support.
We would like to thank you for taking the time to share your feedback with us. We are so thrilled to hear that you received such great service from our Area Manager.
We always strive to provide excellent service to all our customers and we can assure you that your compliment will not go unnoticed.
We have passed the message onto the rest of the team.
Thank you for the support.
Kind regards,
The Crazy Team,
The Crazy Store's reply09 Jul 2021, 08:25
Official
Dear Ms Patel
We would like to thank you for taking the time to share your feedback with us. We are so thrilled to hear that you received such great service from our Area Manager.
We always strive to provide excellent service to all our customers and we can assure you that your compliment will not go unnoticed.
We have passed the message onto the rest of the team.
Thank you for the support.
We would like to thank you for taking the time to share your feedback with us. We are so thrilled to hear that you received such great service from our Area Manager.
We always strive to provide excellent service to all our customers and we can assure you that your compliment will not go unnoticed.
We have passed the message onto the rest of the team.
Thank you for the support.
Kind regards,
The Crazy Team,