JH
Jody H

1 reviews | Active since Apr 2010

18 Oct 2016, 18:48

Faulty

<p>Good Day</p> <p> </p> <p>I have written a mail to you internal complaints line with zero response which has now forced me to resorting to HP.</p> <p> </p> <p>I purchased a packet of baloons from your Parklands branch ( Parklands Junction, Cape Town) </p> <p> </p> <p>Out of the entire packet of baloons, only two were whole and functioned, the remained were all torn and destroyed.</p> <p> </p> <p>I feel this is unacceptable and would like a refund for my purchase. I do not have the proof of purchase as one doesnt keep slips for baloons. </p> <p> </p> <p>I am very annoyed that I have received these faulty items.</p>

0
Replies (2)
The Crazy Store
The Crazy Store's reply19 Oct 2016, 10:52
Official

Hi Jody

Thank you for your email and for bringing this to our attention.

We always strive to provide excellent service to all of our customers, so I am terribly sorry to hear about your experience in one of our stores.

I have notified the relevant Area Manager to attend to this issue accordingly who will be in contact as soon as possible.

Please let me know if you need anything else.

Thanks so much.

The Crazy Team

Best regards,

JH
Jody H's update03 Dec 2016, 08:36
Reviewer Update

The after sales service received WRT to the balloon purchase and replacement was excellent, cannot fault them. Thank you CS