LT
Letlhogonolo T

1 reviews | Active since Aug 2010

07 Jun 2019, 09:32

Employees **********

Yesterday 06-06-2019 went to one of the CRAZY stores to purchase some items. Took few and went to pay, a cashier scanned all items and then I noticed that one item’s price was more than the original price on the shelf. I then complained saying I want to pay what I saw and not what it’s on their screen. Cashier went to check the price on the shelf and then she changed the price by adding cash payment as I was using a card. I then asked her who is going to pay the cash difference and she said she is “WHAT???” I asked to see her manager and it was confirmed that if there are price differences the cashier will have to pay the difference. THIS IS COMPLETELY NONSENSE, the store as a whole should have a loss of the difference and not the cashier, is CRAZY store a ****a shop? I have not seen this happening in any store before, this is ridiculous poor employees have nothing to say as it’s the rule of the company “I believe” I ended paying the whole amount as I cannot sit home and enjoy the items bought knowing that someone innocent paid the difference for me on behalf of the stupid store.

0
Replies (1)
The Crazy Store
The Crazy Store's reply07 Jun 2019, 10:17
Official
 Dear Letlhogonolo, thank you for your email and for bringing this to our attention. We always strive to provide excellent service to all our customers. Can you please provide us with the store details, so that we can notify the relevant Area Manager to attend to this issue accordingly. Please let us know if you require anything else. Kind regards,  The Crazy Team