crazy store makes customer jump through hoops

On the 08/06/15 i made a small purchase of R53,86 at the crazy store in Pinelands. i was made to swipe my debit card twice. the teller assured me it only went off once. 2 min later i got notified via my cell phone banking the transaction went through twice. i showed this to the store immediately. I was then told head office said wait one day the transaction will reverse. nothing happened. i was then told to wait three days/ three days later i go back... im then told to wait three - ten days. I was also promised that the area manager, Suzzete Felaar would call me by Wednesday 17/0615 to sort everything out...... i am still waiting for this phone call. Now, out of my very busy schedule i went back the store today. still no refund, still been gien the run around. This is ridiculous. .