AR
Abby R
1 reviews | Active since Jun 2023
18 Sept 2026, 11:13
Crazy Store Double Charging Customers
I went to Crazy Store Kenilworth Centre at the end of August my purchase was for R93.96 the amount was processed on my account 1 Sept. Yesterday 17 Sept that same amount was again taken off my card from Crazy Store. I pulled a bank statement thàt shows Crazy store double charged me. How can the store reprocess purchases weeks later without the customer in the store. I am very worried because I made another purchase from that store for around R260 to fill balloons for my birthday party a few days later.
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Replies (2)
The Crazy Store's replyOfficial
18 Sept 2026, 11:46Good day Abby V,
Thank you for taking the time to bring this to our attention. Kindly provide us with your contact details at *** in order for us to assist you. Please add your bank statement so that we can notify the relevant department to assist.
Thank you for taking the time to bring this to our attention. Kindly provide us with your contact details at *** in order for us to assist you. Please add your bank statement so that we can notify the relevant department to assist.
The Crazy Store's reply18 Sept 2026, 11:46
Official
Good day Abby V,
Thank you for taking the time to bring this to our attention. Kindly provide us with your contact details at *** in order for us to assist you. Please add your bank statement so that we can notify the relevant department to assist.
Thank you for taking the time to bring this to our attention. Kindly provide us with your contact details at *** in order for us to assist you. Please add your bank statement so that we can notify the relevant department to assist.
AR
Abby R's updateReviewer Update
18 Sept 2026, 14:27Hi Crazy Store Admin
I understand that you require an official bank statement to investigate the duplicate transaction. However, a full statement contains highly private financial information, including my salary and unrelated purchases, which has no relevance to this dispute.
I am willing to provide an official bank statement covering the relevant dates, with the two Crazy Store transactions fully visible, but I would like to redact unrelated transactions and my salary for privacy reasons.
Please confirm whether your investigation specifically requires access to my unrelated financial transactions and salary, and if so, please explain why this information is necessary to resolve the R93.96 duplicate transaction.
AR
Abby R's update18 Sept 2026, 14:27
Reviewer Update
Hi Crazy Store Admin
I understand that you require an official bank statement to investigate the duplicate transaction. However, a full statement contains highly private financial information, including my salary and unrelated purchases, which has no relevance to this dispute.
I am willing to provide an official bank statement covering the relevant dates, with the two Crazy Store transactions fully visible, but I would like to redact unrelated transactions and my salary for privacy reasons.
Please confirm whether your investigation specifically requires access to my unrelated financial transactions and salary, and if so, please explain why this information is necessary to resolve the R93.96 duplicate transaction.