JM
Jeannine M
1 reviews | Active since Jul 2020
04 Jul 2024, 22:04
Crazy Store Aurora
I purchased some toys for my kids almost a week ago. 4 Transactions went off my bank account and every time I was reassured that it will reverse on its own. It’s been almost a week, and it has not yet been returned. The lady at the till has been very kind and even gave me her phone number. We’ve been chatting over whatsapp, and I asked her to get someone from management to phone me. Her manager and head-office passes on messages to me telling that they don’t speak to clients and refuses to call me back.
I find the service quite pathetic, seeing that I’m a single mother with 3 kids on holiday with R1700 out of my bank account, and a manager that doesn’t have the decency to just give me a call and apologize.
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The Crazy Store's replyOfficial
05 Jul 2024, 08:02Dear Mr/Mrs Marais,Thank you for your email and for bringing this to our attention. Our aim is to excel in providing our customers with outstanding service and to ensure that your experience with us meets with your expectation. We have notified the relevant Area Manager to attend to this issue accordingly, whom will be in contact with you shortly.
Can you please provide us with your credit, debit card details or if you pay cash, the amount, the time you were at the store and your bank statements, so that we can notify the relevant department (Finance) to attend to this issue accordingly? Please email all details to ***.
A refund can take up to 10 working days to reflect in a customer’s account due to security checks by the bank.Please do not hesitate to contact us if you require any further assistance.
Kind Regards,The Crazy Store Team.
Can you please provide us with your credit, debit card details or if you pay cash, the amount, the time you were at the store and your bank statements, so that we can notify the relevant department (Finance) to attend to this issue accordingly? Please email all details to ***.
A refund can take up to 10 working days to reflect in a customer’s account due to security checks by the bank.Please do not hesitate to contact us if you require any further assistance.
Kind Regards,The Crazy Store Team.
The Crazy Store's reply05 Jul 2024, 08:02
Official
Dear Mr/Mrs Marais,Thank you for your email and for bringing this to our attention. Our aim is to excel in providing our customers with outstanding service and to ensure that your experience with us meets with your expectation. We have notified the relevant Area Manager to attend to this issue accordingly, whom will be in contact with you shortly.
Can you please provide us with your credit, debit card details or if you pay cash, the amount, the time you were at the store and your bank statements, so that we can notify the relevant department (Finance) to attend to this issue accordingly? Please email all details to ***.
A refund can take up to 10 working days to reflect in a customer’s account due to security checks by the bank.Please do not hesitate to contact us if you require any further assistance.
Kind Regards,The Crazy Store Team.
Can you please provide us with your credit, debit card details or if you pay cash, the amount, the time you were at the store and your bank statements, so that we can notify the relevant department (Finance) to attend to this issue accordingly? Please email all details to ***.
A refund can take up to 10 working days to reflect in a customer’s account due to security checks by the bank.Please do not hesitate to contact us if you require any further assistance.
Kind Regards,The Crazy Store Team.