BAD SERVICE FROM CASHIER SANELISO MXINWA

Good afternoon today on the 9 December 2024 I went into you The crazy store to get some gift bags I then went to the cashier ready to pay but then I asked Saneliso Mxinwa who was the cashier if you guys sell small thank u cards he then directed me to the cards infront by the first tell from the door side I then looked thru them another customer then came behind me and he assisted her which was fair because I just wanted to grab some cards then before he assisted the next customer I said to him but I am next he then says sorry you have to stand in the queue again I asked him why he then tells me my till is over here where I'm standing not where u standing so I said to him but why cantbu just take my stuff over to u he was literally the next till he said no i asked if can you assist me please because I am next he smurks and smiles at me and then continues to assist the other customers he then wrang his bell because I called to see the manager and he then calls another cashier to assist me because he wont help me then another 2nd in charge lady came and I asked her to please call the manager while she left I asked him to scan my stuff please still keeping my calm but he then tells me you then waiting to speak to a manager and he never scanned my stuff he was so arrogant and it was as if he was telling me I'm going to show you I won't help you the manager so friendly wow awesome service she rendered she escorted me to the back area where she put me on the phone with with her area manager Debbie who was also very customer orientated and she assured me this person will be dealt with I then made him scan my stuff because I even said to him you don't even apologize for your bad service he just smiled then I was livid..I had too end my shopping day at a store I love shopping at with a person who takes his job for granted and on top of that he had this arrogance of I WONT HELP YOU ..clearly because he ignored me after I told him but I am next ..this person must be disciplined and I would like a formal apology from him that would be my only request because I've never experienced such bad service in my life ..he clearly does not belong behind the till this is a busy season and yes I respect all retail workers because I'm in a customer serviced based management role myself ..We should always render a good service for customers and never allow them to not come back because of 0ne rotten apple I was so livid my blood pressure was sky high when I got home shaking with fury..Debbie has said she will deal with this person but I just felt that an apology is needed from that cashier to myself ..I was very polite with him but he then pushed it too far ..very upset dissapointed customer..I need urgent feedback please