GS
Genilene S

1 reviews | Active since Sept 2020

08 Sept 2020, 19:12

Bad customer treatment

Went to take the kids to spend their monthly allowance at The Craze Store, River Square, Three Rivers, Vereeniging. Got their at 4:45 and was told to walk down a different aisle as the one was wet, which was still fine. A few minutes later the floor was being washed by the boys where we were busy browsing. Noticed I walked on a wet floor and apologized. Worker just looked at me with disgust. Went around and tried to stear clear, my 4 year old son walked over it again and the shop assistant made a comment.. Na na na. I walked out as I could see that we weren't welcome to move around in the shop. It was a whole hour before the store closed. I was quite upset with the customer care. I am not a persoon that complains, but this was very upsetting and I was furious. Will think twice before I visit this store again. Very bad customer service.

0
Replies (1)
The Crazy Store
The Crazy Store's reply09 Sept 2020, 08:27
Official
Dear Genilene Thank you for your message and for bringing this to our attention.  
We always strive to provide excellent service to all our customers. Can you please provide us with your contact details, so that we can notify the relevant Area Manager to attend to this issue accordingly.
 
Please let us know if you require anything else.
 
Kind regards, The Crazy Team