AL
Asif L

1 reviews | Active since Oct 2014

26 Jan 2025, 17:33

BAD Customer Service

I recently visited The Crazy Store Arconpark and unfortunately had a very unpleasant experience with Pinky and her mate at the counter. As soon as I entered the store, I felt her eyes were on me, which made me a bit uncomfortable.

Once I completed browsing the store I proceeded to pay. Pinky and her mate were at the pay desk. Pinky was completing a sale with another client, while doing so she and her mate were talking about me in sotho that they should check my trolley as they suspect I took something for free, i totaly understood what they were speaking.

What made me REALLY REALLY angry was the fact that they spoke about this infront of another customer, what professionalism was this?

I had no issue if she checked my trolley but WHY talk about it infront of another customer???

Who wants to ***** from a cheapline store?

I was more then happy to allow her to see my trolley, I had NO issue as I know I never take anything, I asked my wife to PLEASE bring the trolly and let Pinky go through EVERY packet to find the cheapline thing that she thinks I stole, Pinky refused to check, WHY didnt she???

Whatever purchases I was going to make from the store, I never purchased, I left it behind.

Crazy Store Arconpark, I was your regular customer, you lost a client, please employ professional people.

Il rather pay little extra but never will I put a foot in your store, thanks to PINKY

0
Replies (2)
AL
Asif L's update26 Jan 2025, 17:40
Reviewer Update
Just to add, in the pass my wife bought from the store a few items, when she got home she seen her slip that they did not charge for one item, a few days later my wife made a special trip to return the item that they didn't charge for.

My point, we are not *****s, if we wanted then we wouldn't have returned the 1 item that the cashier never charged.
The Crazy Store
The Crazy Store's reply28 Jan 2025, 08:04
Official
Dear Mr Lavangia,
Thank you for your email and for bringing this to our attention. 
Our aim is to excel in providing our customers with outstanding service and to ensure that your experience with us meets with your expectation. We have notified the relevant Area Manager to attend to this issue accordingly, whom will be in contact with you shortly.
Please do not hesitate to contact us if you require any further assistance.
Kind Regards,
The Crazy Store Team.