Affordable price, mediocre service

I phoned the Beacon Bay branch in East London last week regarding the special on the Snuggie blanket. The special was on until 30 June 2018 but I was only able to purchase the blanket on the 30th of June and therefor I was concerned about there being no stock. I spoke to a lady named "Winky" and asked her if she could keep me one. She asked me " Are you sure you coming to buy it on the 30th of June?" After answering in the affirmative, she wanted to end the call. So I asked her to keep a product for a customer won't she need a name and contact number. She rep**** that she knew I was going to ask that. She did take my name and number. I asked her what colours were available and she told me only blue. Today (23 June) I was able to get to Beacon Bay branch and asked about the product I asked them to keep for me - no surprise, there was no Snuggie blanket kept in the stock room with my name on it (according to a different staff member - no "Winky" in sight). Fortunately, there were 4 left on the shelf but to my surprise there was 1 blue, 1 red and 2 pink. I'm disappointed in Crazy Store's service... Crazy Store has great, unique things (especially the kitcenware) at really affordable prices but the customer service is mediocre. Atleast the cashier was friendly. But unfortunately when it comes to product service, I'm disappointed.