cK
courtney K

1 reviews | Active since Jul 2015

22 Jul 2015, 17:00

accused of *****ing

I went to the crazy store in the selcourt towers springs.<br> I went in to buy a puzzle which they didn't have so I ended up buying some sweets by the till. I paid for the items and was about to leave the store when a lady asked to search by handbag. So I was obliging as I did not have anything to hide. They then took out a pack of pocket tissues which I had bought a month ago at Dischem. They asked where the receipt was for the tissues. I find it very weird that you need a receipt for tissues. So they took the tissues away from me and I immediately went out the shop to contact head office to complain. Never in my life have I gone to a crazy store and had to get my handbag searched. Ridiculous. So the area manager spoke to me and told me to give the phone to the lady that took my tissues. He told her that it is wrong to say I'm *****ing over a pack of tissues when it was bought long ago. So I am never going to that store again. Felt very embarrassed being accused of *****ing when I never did such a thing.

0
Replies (1)
The Crazy Store
The Crazy Store's reply23 Jul 2015, 11:29
Official
Hello courtney19,

Thank you for bringing this to our attention again.

We always strive to provide excellent service to all of our customers, so we are terribly sorry to hear about your experience and for making you feel so uncomfortable. We definitely do not condone such behaviour.

We have escalated this issue to the relevant department.

Please let me know if you need anything else.

Once again we're terribly sorry for the inconvenience caused.

The Crazy Store Team