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KM
Kayla M

1 reviews | Active since Jul 2018

24 Oct 2018, 18:14

Absolutely unacceptable

Cizelle from the Boland branch called me DID NOT in anyway solve the situation. Repeated to me that she would disapline the staff. They are not children. Customer service is ABOUT COMMON CURTESY. She then went on to tell me I’m in the wrong and the staff told her so.

THIS TO ME IS ABSOLUTELY UNACCEPTABLE AND I AM NEVER SHOPPING HERE AGAIN.

I’m going home getting my refund and never stepping a foot back in a Crazy Store EVER AGAIN.

ABSOLUTELY UNACCEPTABLE!

0
Replies (3)
KM
Kayla M's update24 Oct 2018, 18:20
Reviewer Update
I watched the man in the store collect the piece of paper with the price I said it was. Watched the lady scan the price. Look at my receipt and SAY TO MY FACE THAT I HAVE ALREADY PAID AND THERE IS NOTHING SHE CAN DO. Your customer service is unacceptable and the fact that Cizelle had the gall to tell me I’m wrong when I know for a fact I am not as they checked and then refused to help me IS DISGUSTING. NEVER AGAIN. I AM OUTRAGED.
KM
Kayla M's update24 Oct 2018, 18:26
Reviewer Update
Just to be clear she offered me a refund for the amount I payed. That is unacceptable I still want what I payed for just at the price promised. I WILL BE TAKING IT BACK AT HOME AND TELLING THE STAFF THERE THAT YOUR STORE IS THE REASON I WILL NEVER STEP FOOT IN A CRAZY STORE AGAIN. And all of the people I know will be informed of your customer service and how absolutely outrageous it is.
The Crazy Store
The Crazy Store's reply25 Oct 2018, 09:50
Official

Dear Kayla

Thank you for your messages. We will send it to the relevant Regional Manager and Director to assist you.

Please do not hesitate to contact us should you need further assistance.

Kind regards,

The Crazy Team

Best regards,