Unprofessional service from The Co-Host Collection (Damion and Tamsyn van Alphen formerly of Airworxza)

I recently hired The Co-host Collection ***ned and run by Damion and Tamsyn van Alphen, formerly of Airworxza) to manage my Airbnb property, but I was extremely disappointed with their service. They consistently failed to meet even the most basic standards of professionalism and competence, resulting in significant losses and frustration for me.

Key Issues:

Missing Inventory: The Co-host Collection failed to maintain accurate inventory records, leading to the loss of several items, including a Bluetooth speaker, a set of linen, and towels. They refused to acknowledge their responsibility for these losses and accused me of being "hostile" when I inquired about them. The Co-host collection invoiced me for cleaning materials not present in the apartment, and made no comment when I enquired as to where they were.

Poor Communication and Lack of Transparency: The Co-host Collection consistently failed to communicate effectively, often leaving me uninformed about important developments and failing to respond to my inquiries in a timely manner. They also blocked high-season dates on my Airbnb calendar without my consent, causing unnecessary revenue loss. On a separate occasion they blocked my calendar without my consent because they were unable to manage a same day check-out and check-in, despite this having been possible very regularly over the course of 7 years.

Inadequate Cleaning and Damage to Property: The Co-host Collection's cleaning staff failed to meet even the most basic standards of hygiene, resulting in negative reviews from guests, the first of these nature I had received over the course of 7 years. They also damaged my antique wooden flooring by using inappropriate cleaning products despite being explicitly instructed to use only water.

Failure to Return Keys: Upon terminating their services, The Co-host Collection failed to return my apartment keys, posing a significant security risk. They initially claimed to have received only one set of keys, but I provided evidence that they had been given two sets.

Unprofessional Conduct: The Co-host Collection's overall conduct was unprofessional and dismissive. They failed to take responsibility for their mistakes and instead blamed me for their shortcomings. Their response to my concerns was defensive and vindictive, rather than apologetic and solution-oriented.

Overall Experience:

My experience with Cohost Collection was extremely negative. Their unprofessionalism, incompetence, and lack of communication caused me significant losses and frustration. I strongly advise potential clients to avoid using their services.