**** toner delivered

Dear Cartridge Guy Midrand Management,

I am writing to express my disappointment and frustration with the service I received from your Midrand branch. On 10 December 2024 or around I received a used toner that was supposed to print approximately 25,000 pages. However, the toner only printed around 2,500 pages.

I had paid in advance and waited several days for delivery. When I received the cartridge, I noticed that the packaging was old, but I gave the benefit of doubt due to the urgency of my needs.

However, when I contacted your office to report the issue, I was shocked to hear that you refused to investigate the matter. Furthermore, your office claimed that the toner was in good order, despite not having seen it when it was delivered.

I request that you take immediate action to address this issue. I would like a full refund for the defective toner and compensation for the inconvenience caused.

I hope that you will take my complaint seriously and take necessary steps to ensure that your customers receive genuine and functional products.

Sincerely,

Adv Charles Havohej Consultancy

CC: [+***6, cartridge guy) [***]

Please modify the letter to include your specific details and send it to Cartridge Guy Midrand's management, along with any supporting evidence, such as photos of the used cartridge and packaging.

Additionally, you may want to consider reporting this incident to the Consumer Protection Agency and posting a review on social media platforms to warn other customers about the potential risks of dealing with Cartridge Guy Midrand.