Subject: Urgent: Delivery Delay and Poor Service Dear The Cartridge Guy Team, I'm writing to express extreme dissatisfaction with your service

Subject: Urgent: Delivery Delay and Poor Service Dear The Cartridge Guy Team, I'm writing to express extreme dissatisfaction with your service. Despite payment of R75,165.56 on [19th March 2026], my order remains incomplete. Your team's promises and updates have been inconsistent, causing significant business disruption. *Impact:* - Municipality services impacted (traffic department stuck) - Revenue loss due to inability to print critical documents (drivers licenses, learner's licenses) - Risk of losing 3-year contract and reputation damage - Potential blacklisting of my company due to your delays I was promised delivery on Tuesday, 24th March 2026, and was assured the order was complete and awaiting courier collection. Now, on 26th March 2026, I'm told the order is not complete. This is unacceptable. I request immediate resolution and compensation for the losses incurred. If not, I'll be forced to explore alternative suppliers and share my experience publicly.