Paid, order cancelled, 40+ days later — no refund, no product

I placed an order for a Canon 1400XL Multipack on 21 February and payment of R465 was successfully processed via Bobpay. Within an hour, I received an email saying my order had been cancelled with no explanation. What followed was over 40 days of chasing them across email, WhatsApp, and phone calls. I resent proof of payment at least four times. On one call, I held the line while their finance department confirmed the funds were in their account — yet the order still showed as cancelled on their system. I was repeatedly told the order would be dispatched "tomorrow" and that I would receive a waybill. Nothing ever came through. Calls eventually started going to voicemail after one ring. I have since formally requested a refund, lodged a complaint with the National Consumer Commission, and opened a dispute with FNB to recall the online payment. I have screenshots of every interaction. Would not recommend.