Exceptionally poor service

Exceptionally bad service. First, they sell products online that are out of stock but process your payment. No communication other than order was placed. I had to follow up a week or so later to be told they are out of stock. I requested a refund. 2 weeks later. still no refund!! Because they work from home (or accounts lady does) I have to wait till tomorrow for a refund top be processed. Sadly supporting small business sometimes comes at a huge cost and poor service.