Appauling Cleanliness and Hospitality

I am actually at the Capital Pearls right now. I am really disappointed at the quality of 2 bedroom superior apartment booked.

We checked in and on arrival the second bedroom window by the the corridor was open. Then we were greeted by a broken door on the main bedroom. Then it was a non-functional microwave which I informed reception about as I wanted to sterilize my toddlers bottle. I was told maintenance can only help in the morning. This left me puzzled and asking myself why was everything not checked prior to our arrived. Then I was greeted by marks of old lotion on the bedroom wardrobe/ cupboards.

During these critical times of COVID-19 and after numerous marketing emails I received on hygiene and sterilization from your hotels. Mind you I own one of the apartments at The Capital on Park- Sandton and leased it to the hotel and the state of this current room is making me so nervous about maintenance and cleanliness. Disappointing to have paid over R10k for this accomodation.