NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About The Capital Pearls uMhlanga
How is The Capital Pearls uMhlanga rated on Hellopeter?
Hellopeter has tracked The Capital Pearls uMhlanga across 11 reviews. The Capital Pearls uMhlanga hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used The Capital Pearls uMhlanga ? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2013
Given room what has workmen and enamel paint fumes
Disgraceful service! R36k for a room full of toxic paint fumes and no help from management: :We have just checked in to The Capital Pearls, and it is an absolute nightmare. We paid R36,000 for a three-bedroom room, only to walk into a complete construction zone. The room was full of workmen actively painting with heavy enamel paint and trying to fix the unit. The chemical fumes are overwhelming, making it completely impossible and unsafe to stay here with little kids.The service from start to finish has been terrible. We asked for porter assistance upon arrival, which we never received. When we discovered the state of the room, we called head office to assist, but they were completely uninterested in helping us. We were then promised that the General Manager would come see us personally, but they never showed up.Paying premium prices for this level of neglect, safety hazards for children, and non-existent management is completely unacceptable. Head office told me the GM will come see me never did, obviously not important for him. Hotel wants to leave us stranded and refund us. This place is absolutely appalling and terrible. Avoid at all costs.
1 reviews | Active since Apr 2013
Given room what has workmen and enamel paint fumes
Disgraceful service! R36k for a room full of toxic paint fumes and no help from management: :We have just checked in to The Capital Pearls, and it is an absolute nightmare. We paid R36,000 for a three-bedroom room, only to walk into a complete construction zone. The room was full of workmen actively painting with heavy enamel paint and trying to fix the unit. The chemical fumes are overwhelming, making it completely impossible and unsafe to stay here with little kids.The service from start to finish has been terrible. We asked for porter assistance upon arrival, which we never received. When we discovered the state of the room, we called head office to assist, but they were completely uninterested in helping us. We were then promised that the General Manager would come see us personally, but they never showed up.Paying premium prices for this level of neglect, safety hazards for children, and non-existent management is completely unacceptable. Head office told me the GM will come see me never did, obviously not important for him. Hotel wants to leave us stranded and refund us. This place is absolutely appalling and terrible. Avoid at all costs.
1 reviews | Active since May 2014
The Capital a no go!
Never in my wildest dreams would I have expected to stay in an apartment at Capital Pearls with peeling paint, lamps that don’t work, wonky electrical sockets and ****roaches climbing over the beds. I sent them photos and videos. They said they would investigate and get back to me. Nothing yet. So disappointed as this used to be a top class hotel gone the same way as everything does in this country.
1 reviews | Active since May 2014
The Capital a no go!
Never in my wildest dreams would I have expected to stay in an apartment at Capital Pearls with peeling paint, lamps that don’t work, wonky electrical sockets and ****roaches climbing over the beds. I sent them photos and videos. They said they would investigate and get back to me. Nothing yet. So disappointed as this used to be a top class hotel gone the same way as everything does in this country.