Angry at Zero rated service and food received

I would give zero stars but unfortunately there is no way I cant. We had made a booking for the 18th April 2026 for between 13:00pm and 14:00pm for that date. We arrived at about 13:20pm. We were met at the door and yes we had a booking with a Hyperli Voucher of a Feast board and 2 drinks. When we arrived we could sit anywhere but had to wait for about almost an hour to get our food and when it arrived the onion rings were burnt to a crisp the wings that was supposed to be basted was raw the food in general arrived cold and the chicken skewers were no where to be found accept for 3 tiny pieces of chicken and if I say tiny I mean tiny was not on any skewer. The Jalapeno poppers were ice cold and I think the rustic fries was just about ready to eat but not hot or warm at all but luke warm. When asking about the cold food the server was apologetic and apologized and we were told that we would receive other food but on her return we were told new wings. What I expected was a fresh feast board as we had barely eaten from it but was not. When we were about to leave I enquired about a "doggy bag" for which I was told the boxes are locked away and the person who has the key was not working. When I enquired about the other table who received a "doggy bag" was given I was met with the answer that the particular "doggy bag" was the last one and that there was no more. After10 minutes the server came back and told me that they would wrap the leftovers in foil. I waited another 10 minutes and when I got up and was on my way to leave I was told to my amazement that yet another staff member would go and look for the key which I was told earlier was with a staff member not on duty that weekend had these keys. With that I went to reception to enquire as to how I could cancel the other voucher I had with them as the service received was disgraceful to say the least. My question to AHA Harbour Bridge Hotel is...why such pathetic service was provided with lack luster performance and cold food was presented by a 4 star business, when all I can give is not even 1 star for the service and food I received. I literally left what leftovers I had at the restaurant as I was not going to wait another 30 minutes while some staff member who probably didn't even want to give up the "doddy bag " to begin with was "looking for a key". Also I would like to enquire as to why they have advertised in the first place on Hyperli when this is the kind of service and food one gets because its a voucher? As I do feel my money was not well spent even if it was offered at half the price. Address - 1 Dockrail Rd, Fores****, Cape Town, 8001 ,. ***