1 reviews | Active since Jan 2020
Zero feedback with regards to membership cancellation.
I am extremely dissatisfied with this service. On Thursday the 9th of January I received a call from one of the call centre sales people at the box fashion, she informed me that I had qualified for a membership after I had sent out an enquiry. She explained all that I needed to know including subscription fee, etc. And proceeded to take my ID number and account details after I had agreed to this membership. She then let me know that my online profile was being set up from her end and I advised her that the ideal date for debit order would be the 1st ofevery month beginning on the 1st of February 2020. She then let me know that after my phone call with her I would be able to access my online profile using my email address as my username and ID number as my password. The call ended and I did not receive such an SMS. I still have not received said SMS. I have tried to log into my so called inline profile on the box fashion website to no avail, it will not let me log in using my details that this consultant said would be my username and password. Since then I have sent 3 emails to their email address *** with no answer to any of them. In these emails I expressed how I feel about this membership and how it was handled very unprofessionally as I am still unable to access my online profile and that I do not want this membership any longer. I want my membership to be cancelled before the end of January 2020 and for no money to come off of my account on the 1st February 2020. This has been an unpleasant experience especially as I was interested in this subscription and now I am just completely put off and want nothing to do with it. I would never advise anybody to join this.
Thank you for your feedback and taking my call today.
I believe there was a misunderstanding regarding when you would receive a selection SMS and be able to log into your online profile.
Seasonal boxes are delivered 10 – 15 working days after every third membership fee received.
The main function of the online log-in is to make your seasonal selections. As it’s still a while before you needed to choose anything, and since the season you were due to qualify for has not been launched as yet, your online profile would not have been registered.
I do apologise for any misunderstanding in this regard, as well as any possible delay in our E-mail response. Our E-mail turnaround time is 72 hours and, although we cannot respond immediately, we do try to assist as quickly as we are able to.
As confirmed in our response, our cancellation department will be in contact with you to confirm cancellation. All debit orders will be stopped on our side.
Please keep your phone close by for their call, and please do not hesitate to contact us for any further queries.
Kind Regards
The Box Fashion Client Care
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Thank you for your feedback and taking my call today.
I believe there was a misunderstanding regarding when you would receive a selection SMS and be able to log into your online profile.
Seasonal boxes are delivered 10 – 15 working days after every third membership fee received.
The main function of the online log-in is to make your seasonal selections. As it’s still a while before you needed to choose anything, and since the season you were due to qualify for has not been launched as yet, your online profile would not have been registered.
I do apologise for any misunderstanding in this regard, as well as any possible delay in our E-mail response. Our E-mail turnaround time is 72 hours and, although we cannot respond immediately, we do try to assist as quickly as we are able to.
As confirmed in our response, our cancellation department will be in contact with you to confirm cancellation. All debit orders will be stopped on our side.
Please keep your phone close by for their call, and please do not hesitate to contact us for any further queries.
Kind Regards
The Box Fashion Client Care
***
***