Based on recent customer reviews, The Box Fashion presents a sharply divided customer experience. Satisfied subscribers consistently praise the quality of hair products, weaves, and curated fashion boxes, highlighting beautiful packaging, surprise gifts, and friendly consultants who make the unboxing feel special. However, a strong recurring theme of frustration centres on the subscription and debit order model, with customers repeatedly describing unauthorised deductions, difficulty cancelling memberships, and a strict no-refund policy that pushes store credit instead of returning funds, leaving some feeling financially harmed.
Nov '25 - Oct '26
Frequently Asked Questions About The Box Fashion
How is The Box Fashion rated on Hellopeter?
Hellopeter has tracked The Box Fashion across 1,342 reviews. The Box Fashion hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used The Box Fashion? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2024
Refund
I would like to get back the refund of the sum of R674.25 for the weave it was the first installment of 3 which i was suppose to pay i need the money back as i didn't get the box
1 reviews | Active since Aug 2024
Refund
I would like to get back the refund of the sum of R674.25 for the weave it was the first installment of 3 which i was suppose to pay i need the money back as i didn't get the box
1 reviews | Active since Feb 2018
The Box Fashion took my money.
I have lost my money to this Box Fashion scheme. I spoke to the sales agent and even explained to her that I did not want this. She told me I must provide an account that I was not using, which I did. Unfortunately, there was money in that account, and it was debited. I called and spoke to this lady, stating that I was not interested from the start. She said they do not give refunds and that I must take two months to rethink if I want to continue. After those two months, I was debited again. I called again, explained once more that I was not interested, and demanded my money back. She again told me there was no refund and that my money would be in my account, and I should buy anything I wanted online. I did check, and the R1,348.50 was reflecting, but I have found nothing that interests me. i still want my refund. I hope i get advice on how to get my money after all this months, or i will lodge a case with ombudman to get my refund.
1 reviews | Active since Feb 2018
The Box Fashion took my money.
I have lost my money to this Box Fashion scheme. I spoke to the sales agent and even explained to her that I did not want this. She told me I must provide an account that I was not using, which I did. Unfortunately, there was money in that account, and it was debited. I called and spoke to this lady, stating that I was not interested from the start. She said they do not give refunds and that I must take two months to rethink if I want to continue. After those two months, I was debited again. I called again, explained once more that I was not interested, and demanded my money back. She again told me there was no refund and that my money would be in my account, and I should buy anything I wanted online. I did check, and the R1,348.50 was reflecting, but I have found nothing that interests me. i still want my refund. I hope i get advice on how to get my money after all this months, or i will lodge a case with ombudman to get my refund.