

The Box Fashion
Based on recent customer reviews, The Box Fashion presents a sharply divided customer experience. Satisfied subscribers consistently praise the quality of hair products, weaves, and curated fashion boxes, highlighting beautiful packaging, surprise gifts, and friendly consultants who make the unboxing feel special. However, a strong recurring theme of frustration centres on the subscription and debit order model, with customers repeatedly describing unauthorised deductions, difficulty cancelling memberships, and a strict no-refund policy that pushes store credit instead of returning funds, leaving some feeling financially harmed.
NPS Score
-34
Recommended: Unlikely
Oct '25 - Sep '26
Hellopeter has tracked The Box Fashion across 1,343 reviews. The Box Fashion hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used The Box Fashion? Write a review to help others decide.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2024
I would like to get back the refund of the sum of R674.25 for the weave it was the first installment of 3 which i was suppose to pay i need the money back as i didn't get the box
1 reviews | Active since Aug 2024
I would like to get back the refund of the sum of R674.25 for the weave it was the first installment of 3 which i was suppose to pay i need the money back as i didn't get the box
1 reviews | Active since Feb 2018
I have lost my money to this Box Fashion scheme. I spoke to the sales agent and even explained to her that I did not want this. She told me I must provide an account that I was not using, which I did. Unfortunately, there was money in that account, and it was debited. I called and spoke to this lady, stating that I was not interested from the start. She said they do not give refunds and that I must take two months to rethink if I want to continue. After those two months, I was debited again. I called again, explained once more that I was not interested, and demanded my money back. She again told me there was no refund and that my money would be in my account, and I should buy anything I wanted online. I did check, and the R1,348.50 was reflecting, but I have found nothing that interests me. i still want my refund. I hope i get advice on how to get my money after all this months, or i will lodge a case with ombudman to get my refund.
1 reviews | Active since Feb 2018
I have lost my money to this Box Fashion scheme. I spoke to the sales agent and even explained to her that I did not want this. She told me I must provide an account that I was not using, which I did. Unfortunately, there was money in that account, and it was debited. I called and spoke to this lady, stating that I was not interested from the start. She said they do not give refunds and that I must take two months to rethink if I want to continue. After those two months, I was debited again. I called again, explained once more that I was not interested, and demanded my money back. She again told me there was no refund and that my money would be in my account, and I should buy anything I wanted online. I did check, and the R1,348.50 was reflecting, but I have found nothing that interests me. i still want my refund. I hope i get advice on how to get my money after all this months, or i will lodge a case with ombudman to get my refund.
1 reviews | Active since Nov 2022
I have been a member for about a year now. A few months back I tried cancelling the membership to no luck. I have two months worth of membership fees that I need returned as I'm no longer interested. I've been trying to no luck
1 reviews | Active since Nov 2022
I have been a member for about a year now. A few months back I tried cancelling the membership to no luck. I have two months worth of membership fees that I need returned as I'm no longer interested. I've been trying to no luck
1 reviews | Active since Jun 2019
Im so ****in ****ed by The Box, I bought hair in February and I paid for it over 3 months ending in April, they delivered my hair. The following month (May) they debited my account again, when I questioned this Alicia told me about some membership I didnt even know about. She confirmed cancellation of this nonsense and told me I cant get a refund instead they will give me store credit whatever that is equivalent to my money...I never received anything from them. To my surprise they debited my account again in September and they still tell me about non refund and that store credit that is non existent. I dont want your store credit, I want my money back!!!
1 reviews | Active since Jun 2019
Im so ****in ****ed by The Box, I bought hair in February and I paid for it over 3 months ending in April, they delivered my hair. The following month (May) they debited my account again, when I questioned this Alicia told me about some membership I didnt even know about. She confirmed cancellation of this nonsense and told me I cant get a refund instead they will give me store credit whatever that is equivalent to my money...I never received anything from them. To my surprise they debited my account again in September and they still tell me about non refund and that store credit that is non existent. I dont want your store credit, I want my money back!!!