Wrong box delivered

I am quite upset and disappointed with the box i received and have emailed and sent text on instagram, no response whatsoever. That is the only reason I'm escalating this to Hello Peter because of the 7 days clause. What if i dont get a response within 7 days? It would mean I should keep this box? I don't like the contents and did not choose this box. I have proof of 2 smses I sent to say which box I wanted but I received something else. May I please be sent the box that I requested? The one with the laptop bag, the Gold Gingko box, not the Parsian Panache. Thank you, hoping to hear from you.