EL
Emmia L
1 reviews | Active since Sept 2013
01 Nov 2023, 11:35
Very disappointed and unimpressed
I am so not impressed with the box. They make money out of people. I cancelled my subscription with them and clearly mentioned it was because of financial reason. The lady insisted on putting a later day after I explained my financial issues. Then next thing I see a debit order from my account. I request them to refund and I am told of an online voucher. I don't need a voucher I need that money immediately for other pressing matters the shopping voice will not pay for my bills.
Helpful (0)
Replies (3)0
Replies (3)
The Box Fashion's replyOfficial
01 Nov 2023, 17:07Hi Emmia,
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
After carefully investigating the matter, we understand the urgency of your situation and the need for a prompt resolution. We sincerely regret any misunderstanding regarding the cancellation of your subscription and the subsequent debit order.
A detailed email with the resolution and further information will be sent to you shortly. If you have any additional concerns or questions, please do not hesitate to contact our client care team.
All the best,
The Box Fashion Team
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
After carefully investigating the matter, we understand the urgency of your situation and the need for a prompt resolution. We sincerely regret any misunderstanding regarding the cancellation of your subscription and the subsequent debit order.
A detailed email with the resolution and further information will be sent to you shortly. If you have any additional concerns or questions, please do not hesitate to contact our client care team.
All the best,
The Box Fashion Team
The Box Fashion's reply01 Nov 2023, 17:07
Official
Hi Emmia,
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
After carefully investigating the matter, we understand the urgency of your situation and the need for a prompt resolution. We sincerely regret any misunderstanding regarding the cancellation of your subscription and the subsequent debit order.
A detailed email with the resolution and further information will be sent to you shortly. If you have any additional concerns or questions, please do not hesitate to contact our client care team.
All the best,
The Box Fashion Team
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
After carefully investigating the matter, we understand the urgency of your situation and the need for a prompt resolution. We sincerely regret any misunderstanding regarding the cancellation of your subscription and the subsequent debit order.
A detailed email with the resolution and further information will be sent to you shortly. If you have any additional concerns or questions, please do not hesitate to contact our client care team.
All the best,
The Box Fashion Team
EL
Emmia L's updateReviewer Update
02 Nov 2023, 10:19Pam from the box fashion called me yesterday and I really appreciate her professionalism and her taking her time to review the call I initially had with the first customer consultant. I appreciate the personal touch and the empathy towards my situation rather than the dismissive email I received before. Thank you.
EL
Emmia L's update02 Nov 2023, 10:19
Reviewer Update
Pam from the box fashion called me yesterday and I really appreciate her professionalism and her taking her time to review the call I initially had with the first customer consultant. I appreciate the personal touch and the empathy towards my situation rather than the dismissive email I received before. Thank you.
The Box Fashion's replyOfficial
06 Nov 2023, 08:02 Hi Emmia,
We truly appreciate your kind words and feedback. It brings us immense joy to know that we could address your concerns to your satisfaction.
Wishing you all the best,
The Box Fashion Team
The Box Fashion Team
The Box Fashion's reply06 Nov 2023, 08:02
Official
Hi Emmia,
We truly appreciate your kind words and feedback. It brings us immense joy to know that we could address your concerns to your satisfaction.
Wishing you all the best,
The Box Fashion Team
The Box Fashion Team