KS
Kieara S
1 reviews | Active since May 2021
01 Aug 2025, 13:11
Unhappy
I tried to cancel 3 months ago, whereby I was advised that they will contact me before August to find out if I can continue my membership. I completely forgot about it and see that an unauthorised debit order went off which I didn't budget for, and now another bill can't be paid. And now they are backtracking and saying that membership fees aren't refundable. Their products is great, but a bit more communication with their members will be great, considering they basically stole from me
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The Box Fashion's replyOfficial
01 Aug 2025, 13:32Hi Kieara,
Thank you for your feedback. We’ve reviewed your membership details and reached out to you directly to clarify the situation.
Thank you for your feedback. We’ve reviewed your membership details and reached out to you directly to clarify the situation.
You had agreed to place your membership on hold for a season and then resume with the membership. We had advised in our communication that consultants are not allowed to have any open ended arrangements so they would have not been able to make any further arrangement to give you a call back before the commencement.
Once again we do apologise for any misunderstanding in this regard.
Once again we do apologise for any misunderstanding in this regard.
All the best,
The Box Fashion Team
The Box Fashion's reply01 Aug 2025, 13:32
Official
Hi Kieara,
Thank you for your feedback. We’ve reviewed your membership details and reached out to you directly to clarify the situation.
Thank you for your feedback. We’ve reviewed your membership details and reached out to you directly to clarify the situation.
You had agreed to place your membership on hold for a season and then resume with the membership. We had advised in our communication that consultants are not allowed to have any open ended arrangements so they would have not been able to make any further arrangement to give you a call back before the commencement.
Once again we do apologise for any misunderstanding in this regard.
Once again we do apologise for any misunderstanding in this regard.
All the best,
The Box Fashion Team