SK
Sandy K
1 reviews | Active since Dec 2016
13 Jun 2023, 16:52
Unauthorised Subscription Going off Bank Account!
Just a warning that this Company disregards a categorical refusal to subscribe to their offering and just go ahead and start debiting your account because they already have your account details from another company with whom they are associated. I declined their offer to subscribe to their monthly offering when their agent phoned as late as 17h00 one evening, and was shocked to see their R423 subscription go off my bank account without my authority. If you get a call from The Box Fashion, make sure they understand the meaning of NO THANK YOU! And, they don't bother to come back to you when you write to them to ask for a refund!
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Replies (1)0
Replies (1)The Box Fashion's replyOfficial
15 Jun 2023, 15:34Hi Sandy,
Thank you for the feedback.
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
Anything offered from our side is completely optional and our sales agents are trained to follow a strict script. We take this very seriously and we really appreciate you bringing this unique situation to our attention so that we can investigate and rectify it.
We have given feedback via email, but you are welcome to let us know if you have any further queries or concerns!
Thank you for the feedback.
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
Anything offered from our side is completely optional and our sales agents are trained to follow a strict script. We take this very seriously and we really appreciate you bringing this unique situation to our attention so that we can investigate and rectify it.
We have given feedback via email, but you are welcome to let us know if you have any further queries or concerns!
Kind regards,
The Box Fashion Team
The Box Fashion's reply15 Jun 2023, 15:34
Official
Hi Sandy,
Thank you for the feedback.
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
Anything offered from our side is completely optional and our sales agents are trained to follow a strict script. We take this very seriously and we really appreciate you bringing this unique situation to our attention so that we can investigate and rectify it.
We have given feedback via email, but you are welcome to let us know if you have any further queries or concerns!
Thank you for the feedback.
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
Anything offered from our side is completely optional and our sales agents are trained to follow a strict script. We take this very seriously and we really appreciate you bringing this unique situation to our attention so that we can investigate and rectify it.
We have given feedback via email, but you are welcome to let us know if you have any further queries or concerns!
Kind regards,
The Box Fashion Team
