1 reviews | Active since Mar 2009
UNAUTHORISED DEBIT ORDER = NO REFUND
<p>Im so fustrated at this stage with this company, i use to be a member of them but i cancelled my subscription due to the fact that i could not afford it any longer in the middel of the year.</p> <p> </p> <p>And then someone phones you and gives u this exsclusive deal, i informed them that i still dont have the extra R500 a month to pay for these asseccories.</p> <p> </p> <p>So December a nice lil supprice right before the festiv e seasons they decide to deduct R444 of your account and when you phone the to reverse the debit order they tell you it has to clear in their account. And then it they only do refunds on certain days of the week and when you phone them on that day to querie why its not been refunded they have "system problems" which doesnt even allow them to answer a phone call.</p> <p> </p> <p>I am so tired off all these companies that think they have the authority to debt your account as and when they have cashflow problems, as they did the exact same thing to my mother this month and she has never even been a member of The Box.</p> <p> </p> <p>Please just give me my money back or should you want me to come and sleep in your office and have my child look into your eyes for food on the table.</p> <p> </p> <p> </p>
Dear Mandi,
I trust you are well.
Thank you for your feedback.
Please accept our sincerest apologies for the inconvenience that you have experienced.
The cancellations consultant unfortunately advised that debit order will be refunded sooner than what company policy allows.
We have taken this matter up with the relevant consultant and trust this will not happen again.
As per the telephonic conversation on 2016/12/12, it was agreed upon that the refund will be done on 2016/12/14 and that it should reflect by latest at the end of this week.
However, we have made the necessary arrangements for the refund to reflect immediately in your account.
We trust that this will be in order and please do not hesitate to contact us should you have any questions.
Kind regards,
The Box Fashion - Customer Care
***
***
Dear Mandi,
I trust you are well.
Thank you for your feedback.
Please accept our sincerest apologies for the inconvenience that you have experienced.
The cancellations consultant unfortunately advised that debit order will be refunded sooner than what company policy allows.
We have taken this matter up with the relevant consultant and trust this will not happen again.
As per the telephonic conversation on 2016/12/12, it was agreed upon that the refund will be done on 2016/12/14 and that it should reflect by latest at the end of this week.
However, we have made the necessary arrangements for the refund to reflect immediately in your account.
We trust that this will be in order and please do not hesitate to contact us should you have any questions.
Kind regards,
The Box Fashion - Customer Care
***
***
