SC
Simoné Coetser
1 reviews | Active since May 2020
15 May 2020, 08:26
They ***** your money
So when you sign up with them they tell you that you pay an amount for 3 months then you receive a box... But if so you want to cancel before the 3 months them they will refund what you paid.
So I canceled mine just after receiving my box. They phoned me in December and asked why. So I said I have money issues I'll let them know when that is sorted. So they asked me if it will be fine in February so I said I don't know, but do give me a call and find out. Next thing February they just went and let the payment go through without calling to get my permission. And now that I canceled for the second time, they will not give me my money back as agreed on when signing up.
Helpful (0)
Replies (1)0
Replies (1)The Box Fashion's replyOfficial
18 May 2020, 16:47Hi Simoné,
Apologies if there was any misunderstanding caused. As per the telephonic conversation in December there was an agreement to continue with premiums effective February and for you to notify us beforehand if you are unable to allow debit orders to collect by then as we unfortunately cannot contact you beforehand.
Apologies if there was any misunderstanding caused. As per the telephonic conversation in December there was an agreement to continue with premiums effective February and for you to notify us beforehand if you are unable to allow debit orders to collect by then as we unfortunately cannot contact you beforehand.
Please note that your membership has been cancelled on our system. A voucher was created with your credit and has been forwarded to you again together with your login details.
Warm Regards,
The Box Fashion Team
Warm Regards,
The Box Fashion Team
The Box Fashion's reply18 May 2020, 16:47
Official
Hi Simoné,
Apologies if there was any misunderstanding caused. As per the telephonic conversation in December there was an agreement to continue with premiums effective February and for you to notify us beforehand if you are unable to allow debit orders to collect by then as we unfortunately cannot contact you beforehand.
Apologies if there was any misunderstanding caused. As per the telephonic conversation in December there was an agreement to continue with premiums effective February and for you to notify us beforehand if you are unable to allow debit orders to collect by then as we unfortunately cannot contact you beforehand.
Please note that your membership has been cancelled on our system. A voucher was created with your credit and has been forwarded to you again together with your login details.
Warm Regards,
The Box Fashion Team
Warm Regards,
The Box Fashion Team
