They refused to refund money that doesn't belong to them!

I have been battling for almost 4 weeks now to get a refund from these money hungry idiots, i requested a subscription cancellation as after a few boxes the items started either becoming a repeatable item just in a different colour or the box would contain smaller less expensive items. And the fact that their items are not age friendly and quite frankly are all for a more matured woman regardless if its "On trend", there is no diversity. I am not paying this amount of money to get *****ed over with the same **** or to receive item that aren't the same value as the other boxes. My money can rather go to more essential expenses. When i cancelled i had already paid a premium of R588 (the value of 1/3 premiums for 1 box, as you only get each box after 3 premiums), i had therefore paid R588 for something i would never get and thus they have my hard earned money sitting in their account allocated to nothing but their pockets at my expense. I requested the unused money to be refunded to my account to which the said no (I do not care what your T&C's say, its my money and in SA a customer has the right to a refund especially where no service or product was received for that money taken from my account). They offered a store voucher to spend on their website to which i said no because i cancelled because i dont want your stuff anymore and that money could be going towards my recent medical bills instead plus ITS MY DAMN MONEY SO I SHOULD BE ABLE TO CHOOSE HOW I RECEIVE IT BACK!!!!!!!!! After i declined the voucher option they said to me that if i dont accept the voucher that basically i would get nothing, no refund and the voucher expires in 8 weeks. These people are a bunch of money hungry ****** who are always blowing up your phone to try sell you more boxes or to try get you to agree to an upgrade and they dont know what NO means. There staff are overly nice to the point of nauseasness and when confronted with a firm answer, no x 3 or a complaint then their staff suddenly doesn't know what manners are or how to effectively solve a problem. everything is NO SORRY WE WONT BE DOING THAT! They are only nice when they are getting something out of you. I am also tired of talking to your automated inbox and your responses that take 1-2 weeks to get. So do yourselves all a favor and stay away from this company, don't get yourself locked in the same position.