1 reviews | Active since Oct 2020
The worst Box of Fashion
I cancelled it and told them i can afford it and they just took my money When i send an email to them to ask to cancel it they rep**** the following:
Thank you for your E-mail. Kindly note that we can assist with placing an active membership on hold, but cannot do so for an open-ended period. Your membership has been placed on hold for the maximum period of 3 months. No payments will be requested for June, July or August and your next debit will only request on 2020/09/30 and thereafter. You are welcome to let us know if you wish to resume earlier. Should you wish to make any other changes, please let us know at least a week before your deductions start again. Please contact us regarding any further queries or concerns.
I think it is really unacceptable that they still take your money and dont want to refund it as you dont want the membership and you cant cancel the debit order by the bank.
Thank you for taking our call.
We want you to have a positive experience and once again apologise for any misunderstanding or miscommunication caused.
In your email, you requested to place the payments on hold and we assisted by placing your payments on hold for a season and did advise that payments will resume on 2020/09/30. If you wanted to make any changes you had to let us know at least a week before your deductions started again.
We have now forwarded your request to the cancellations department and one of our consultants will be in touch in the next few days to assist with your request.
Warm Regards,
The Box Fashion Team
Thank you for taking our call.
We want you to have a positive experience and once again apologise for any misunderstanding or miscommunication caused.
In your email, you requested to place the payments on hold and we assisted by placing your payments on hold for a season and did advise that payments will resume on 2020/09/30. If you wanted to make any changes you had to let us know at least a week before your deductions started again.
We have now forwarded your request to the cancellations department and one of our consultants will be in touch in the next few days to assist with your request.
Warm Regards,
The Box Fashion Team