MV
M.M. Visser

1 reviews | Active since Jan 2019

04 Jan 2019, 12:36

The most ridiculous thing I have ever subscribed to

I just sent this e-mail to The Box: "Cancellation of the most ridiculous thing I have ever subscribed to. My detail I received from Arno Theron ***************** My username is my email. My pin is my ID I am cancelling my debit order immediately. The choices I saw I will never NEVER EVER wear. No one ever sent me an e-mail or ever called me to discus my wardrobe as Arno explained. Do not even try to contact me ever again. M.M. Visser I am VERY DISAPPOINTED in myself for falling for such a ****. " Hello Peter please warn people against these people. They expect me to pay R 628.00 for three months to receive something I would never wear. I thought it would be classy like the gift I received as a Platinum client. I sincerely hope you look into this. Kind regards M.M. Visser

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Replies (3)
The Box Fashion
The Box Fashion's reply04 Jan 2019, 13:33
Official
 
Good day Maggie 

 

Thank you for taking my call today. 

 

We are very sorry to hear that our products are not your style. 

 

As discussed, you can rest assured that what you signed up for was in no way a ****. We do not want you to be unhappy with anything you would have received. It is for this reason that we provide the full money back guarantee on the first seasonal box, if it arrives and you see that it is not for you. 

 

Our cancellation department will be in contact with you next week to assist you with your request. 

 

Please do not hesitate to contact us regarding any further queries or concerns. 

 

Kind regards, 

 

The Box Fashion - Customer Care 

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MV
M.M. Visser's update29 Jan 2019, 14:13
Reviewer Update
I had a problem, complaining about the choices there was and called it a ****. I was contacted by a very friendly young lady who actually listened to the reason I was so upset. Unfortunately I forgot her name, but she was very understanding. She promised to stop the debit order and also promised that they wil send me an appropriate gift for the amount already withdrawn. I was also asked if I would consider giving them a better star rating and I promised to do just that as soon as I see that they were honest and true to their word. I bend my head in shame now and would like to apologize for my harsh previous letter. I received a box today with beautiful gifts which definitely exceeds the amount withdrawn from my bank account. It is also goods that I will most proudly wear and tell people where it came from with a recommendation to The Box Fashion. I however stand by my decision to rather go out to do my own shopping, and appreciate that no one harassed me with any more calls. Thank you The Box Fashion, you deserve your five stars. Kind regards Maggie Visser
MV
M.M. Visser's update29 Jan 2019, 14:13
Reviewer Update
I had a problem, complaining about the choices there was and called it a ****. I was contacted by a very friendly young lady who actually listened to the reason I was so upset. Unfortunately I forgot her name, but she was very understanding. She promised to stop the debit order and also promised that they wil send me an appropriate gift for the amount already withdrawn. I was also asked if I would consider giving them a better star rating and I promised to do just that as soon as I see that they were honest and true to their word. I bend my head in shame now and would like to apologize for my harsh previous letter. I received a box today with beautiful gifts which definitely exceeds the amount withdrawn from my bank account. It is also goods that I will most proudly wear and tell people where it came from with a recommendation to The Box Fashion. I however stand by my decision to rather go out to do my own shopping, and appreciate that no one harassed me with any more calls. Thank you The Box Fashion, you deserve your five stars. Kind regards Maggie Visser