The Box Fashion, the reason telesales should be made ******* as they prey on vulnerable customers and call them at fault.

I've got hold of the sales call recordings. This company obtain your details from a sales call, Platinum Life make to their own customers, to promise gifts... The sole purpose of The Box Fashion is to confuse the Platinum Life customer so much so, to the point that they agree to use their account details of Platinum Life. Please note - that is by the click of a button...Access to their Full name, ID, Bank Details and Address. What is the use of the Popi Law if a your personal details are so easily at the dispose of another company? The call end as soon as they get to send a payment order to the customer's phone so they can start to take their money. Most of the long call consist of the promises of the gift and cringeworthy, ****, over friendly agent...and then only a few minutes of going in for the kill of them reading the customers details back to the customer (not the other way around)... At any stage, if the customer shows concern or confusion, they find a better way of confusing them. Not being transparent at all, talking fast, making false promises that customer can go and log into their website, pick their own gift...get help from their family if they do not understand...but it is all lies. Because how it really works...the customer has to pay around R400 each month...for 3 month...to get a box....selected by themself. Apparently the customer could cancel or change it but they confused the customer so much, the customer thought it was their gift. Their customer service is also no good, as they show no remorse to the fact that prey on vulnerable and weak customers - in this case, is was my eldery mother, in the early stages of dementia. My mum, once a very intelligent lady, with integrity and being so very sweet and kind to the sales person, whilst you can hear how she is getting ripped apart. And guess what? Box Fashion's customer service continue to insist that my mum was at fault. That she knew exactly what she signed up for. Regardless of the fact, that she never signed into their website to select her items, she gave all of the items away as she thought it was gifts from the companynand she did not like one item in there. And best of all - my mum never got any gifts and was ****** from a total of R3600. They refunded my mum the last 3 payments, before a new box was sent...and made me understand as if they do me a favor as apparently it is not normally done. Make sure your loved ones have their phone number removed from Platinum Life & The Box Fashion telesales list. Absolute sham and such a shame to make money this way.