The Box Fashion relentlessly calls me

Item: The Box Fashion
Rating: 1
Author: Abigail S

I used to have a box subscription which I cancelled it about 2 years ago as I was no longer interested. Recently my consultant from Platinum Life asked if it's okay that he shares my details with the box fashion and I said I used to be a member but I'm not interested and he said they're giving me a "free" gift with my Platinum Life policy regardless. I opened the free gift attachment on my phone but the link to see what the gift entails didn't work. I am now being called (harassed) by the box fashion 10+ times a day, during working hours and basically forced to accept my free gift. I am not able to take personal calls at work and do not appreciate the nuisance of having my phone ring every 30minutes. Please stop calling me - I'm not interested - even if I were the links don't work for me to make a decision and claim my supposed "free" gift.

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Replies (1)

The Box Fashion's replyOfficial

08 Dec 2021, 13:58

Good day Abigail

Thank you for your feedback!

We have sent an E-mail addressing your concerns. Please accept our sincere apologies for the negative experience!

We have looked into the matter, and you are indeed being called excessively. We have raised this with management and our quality department, as this is definitely not meant to happen!

Your details will be removed from all of our systems, so that you are not called again. We are very sorry that our calls made you feel that anything offered is not completely optional.

We truly appreciate your feedback, as it allows us to address such issues and ensure that we offer the best service possible.

Please let us know if you need any further assistance.

Kind Regards
The Box Fashion Team

The Box Fashion's reply08 Dec 2021, 13:58

Official