DS
Denique S
1 reviews | Active since Feb 2019
05 Feb 2019, 11:04
The Box Fashion doesn't reply to emails
My mom have sent numerous emails to cancel her subscription with The Box Fashion but no reply as of yet. She can't call personally as she only gets home after 5pm. My mom tried cancelling last year but still it wasn't cancelled and they kept on sending boxes. Why say we can email when you don't respond?
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The Box Fashion's replyOfficial
05 Feb 2019, 14:09Good day Denique,
Please accept our sincerest apologies for the negative experience.
Kindly note that we do currently have a 72 hour response time in which to assist clients.
Kindly provide us with your mother’s ID and / or membership number so that we may locate her details on the system and assist you correctly.
We also sent an email requesting details to your email address provided.
Please do not hesitate to contact us for any further queries.
Kind Regards,
The Box Fashion - Customer Care
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The Box Fashion's reply05 Feb 2019, 14:09
Official
Good day Denique,
Please accept our sincerest apologies for the negative experience.
Kindly note that we do currently have a 72 hour response time in which to assist clients.
Kindly provide us with your mother’s ID and / or membership number so that we may locate her details on the system and assist you correctly.
We also sent an email requesting details to your email address provided.
Please do not hesitate to contact us for any further queries.
Kind Regards,
The Box Fashion - Customer Care
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