LM
Lizelle M
1 reviews | Active since Jan 2020
14 Jan 2020, 15:48
The box fashion
I received my box yesterday and I am not satisfied at all. You refused to do my cancellation during October because of the "exciting" box of fashion clothing I am going to receive after 3 months. I am highly highly disappointed. I almost introduced a friend to this company
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The Box Fashion's replyOfficial
15 Jan 2020, 09:26Good morning Lizelle,
Thank you for your feedback.
I’m sorry to hear that you were disappointed with the box you received. You’re welcome to visit our website and browse through our previous collections to see if anything catches your eye. We’ll then confirm stock and assist with an exchange as soon as possible.
I see that your membership has been cancelled and that no further payments are due to collect.
As per our T’s & C’s you may return your first box of seasonal accessories for a full refund within 7 business days from the date of receipt. We will arrange the accessories to be collected from you within a reasonable time and you will be refunded the full amount of the membership fee paid for your first box of seasonal accessories 15 business days after the last membership fee was deducted from your account.
Please contact us if you have any further queries or concerns.
Yours truly,
The Box Fashion Team
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The Box Fashion's reply15 Jan 2020, 09:26
Official
Good morning Lizelle,
Thank you for your feedback.
I’m sorry to hear that you were disappointed with the box you received. You’re welcome to visit our website and browse through our previous collections to see if anything catches your eye. We’ll then confirm stock and assist with an exchange as soon as possible.
I see that your membership has been cancelled and that no further payments are due to collect.
As per our T’s & C’s you may return your first box of seasonal accessories for a full refund within 7 business days from the date of receipt. We will arrange the accessories to be collected from you within a reasonable time and you will be refunded the full amount of the membership fee paid for your first box of seasonal accessories 15 business days after the last membership fee was deducted from your account.
Please contact us if you have any further queries or concerns.
Yours truly,
The Box Fashion Team
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