JH
Jade H
1 reviews | Active since Jun 2018
10 Jul 2023, 09:48
The Box Fashion ****
On the 28 of July an unauthorized debit order of over R600 went off my account. After investigating this, it shows that the Box Fashion has debited account with my permission. I've tried to make contact with them numerous times to no avail. This is unacceptable, biggest ****. TERRIBLE CUSTOMER SERVICE
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The Box Fashion's replyOfficial
13 Jul 2023, 15:47Hi Jade,
Please accept our sincere apologies for the negative experience! We pride ourselves in our service levels, and this truly is not the norm. We take such matters very seriously and we are committed to resolving this issue promptly and to your satisfaction.
Please accept our sincere apologies for the negative experience! We pride ourselves in our service levels, and this truly is not the norm. We take such matters very seriously and we are committed to resolving this issue promptly and to your satisfaction.
Upon receiving your complaint, we conducted a thorough investigation into the matter. Our records indicate that you signed up for a membership with our company on 2023/05/31, and a recorded telephonic conversation took place during which the membership, including the applicable fees, were explained and agreed upon.
We apologise if there was any misunderstanding or miscommunication regarding the debit order. We understand the frustration you may have faced in attempting to contact us, and we apologise for any delay or inconvenience you experienced in reaching our team.
Your membership has been cancelled and a refund will be processed. Kindly refer to the Facebook response sent.
Should you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and address any further issues you may have.
Thank you for bringing this matter to our attention, and we appreciate your patience.
All the best,
The Box Fashion Team
All the best,
The Box Fashion Team
The Box Fashion's reply13 Jul 2023, 15:47
Official
Hi Jade,
Please accept our sincere apologies for the negative experience! We pride ourselves in our service levels, and this truly is not the norm. We take such matters very seriously and we are committed to resolving this issue promptly and to your satisfaction.
Please accept our sincere apologies for the negative experience! We pride ourselves in our service levels, and this truly is not the norm. We take such matters very seriously and we are committed to resolving this issue promptly and to your satisfaction.
Upon receiving your complaint, we conducted a thorough investigation into the matter. Our records indicate that you signed up for a membership with our company on 2023/05/31, and a recorded telephonic conversation took place during which the membership, including the applicable fees, were explained and agreed upon.
We apologise if there was any misunderstanding or miscommunication regarding the debit order. We understand the frustration you may have faced in attempting to contact us, and we apologise for any delay or inconvenience you experienced in reaching our team.
Your membership has been cancelled and a refund will be processed. Kindly refer to the Facebook response sent.
Should you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and address any further issues you may have.
Thank you for bringing this matter to our attention, and we appreciate your patience.
All the best,
The Box Fashion Team
All the best,
The Box Fashion Team