NM
Nokuthula M
1 reviews | Active since Mar 2025
06 Mar 2025, 16:33
The box ****
I joined the company last month and they debited 711 00 on my account and they never said it's a laybye system and when I found out I mediately cancelled it's too risky regardless of their reviews. Been there before and let alone that I lost my job now they say they don't do refunds how so? I have paid for the hair and where is the hair not withe but the. .. So when I cancel I shud get my money back and maybe yes they can deduct their admin by all means but not to forfeit everything.... This is a **** if that's the case.... Where is the recording that supports your policy as you have a voice signature option. Plz Refund me. I'm gonna go very noisy
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The Box Fashion's replyOfficial
10 Mar 2025, 10:08Thank you for allowing us the opportunity to address your concerns. We sincerely apologise for any miscommunication or misunderstanding!
We pride ourselves in the quality of our service and excellent boxes each season!
Please note that all our terms and conditions, including details regarding payments and cancellations, are made available at the time of applying for the membership. We do see that a request was made to cancel your membership, and we have processed this accordingly.
We pride ourselves in the quality of our service and excellent boxes each season!
Please note that all our terms and conditions, including details regarding payments and cancellations, are made available at the time of applying for the membership. We do see that a request was made to cancel your membership, and we have processed this accordingly.
Our cancellations department will be in touch with you shortly to assist further and to discuss the credit on your membership.
We value your satisfaction and will do our best to resolve this matter for you.
All the best,
The Box Fashion Team
We value your satisfaction and will do our best to resolve this matter for you.
All the best,
The Box Fashion Team
The Box Fashion's reply10 Mar 2025, 10:08
Official
Thank you for allowing us the opportunity to address your concerns. We sincerely apologise for any miscommunication or misunderstanding!
We pride ourselves in the quality of our service and excellent boxes each season!
Please note that all our terms and conditions, including details regarding payments and cancellations, are made available at the time of applying for the membership. We do see that a request was made to cancel your membership, and we have processed this accordingly.
We pride ourselves in the quality of our service and excellent boxes each season!
Please note that all our terms and conditions, including details regarding payments and cancellations, are made available at the time of applying for the membership. We do see that a request was made to cancel your membership, and we have processed this accordingly.
Our cancellations department will be in touch with you shortly to assist further and to discuss the credit on your membership.
We value your satisfaction and will do our best to resolve this matter for you.
All the best,
The Box Fashion Team
We value your satisfaction and will do our best to resolve this matter for you.
All the best,
The Box Fashion Team